Frequently Asked Questions

Everything you need to know about shopping with Twigg.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but usually arrive within 10-14 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my package?

Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

Twigg accepts all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all Twigg products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality items.

Can I change or cancel my order after it's been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting live chat.