Returns & Exchanges

At Twigg, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for all items in their original condition. Whether you need a different size or a full refund, our team is here to ensure a seamless experience.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and the product is unworn.

3

Affix the Label

Print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier and keep your tracking number handy until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing